1 reviews | Active since Jan 2016
20 days and counting to clear a shipment
Shipment arrived in South Africa on 9/03/18 and is still not cleared or delivered to me, despite having paid all the customs duties and providing all the documentation needed. It is almost IMPOSSIBLE to get hold of Lindi Tshabalala or Tebogo Ntlebi by phone and they rarely respond to emails. VERY frustrating indeed. Will be using UPS in future.
Dear Shelley
Thank you for bringing the above into our attention and I would lie to profusely apologise about the way your clearance has been handled thus far.
I can assure you that this is not the type of service that we pride ourselves in and this will be addressed internally. As discussed I will monitor the progress of your shipment and keep you updated until this has been fully resolved.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Shelley
Thank you for bringing the above into our attention and I would lie to profusely apologise about the way your clearance has been handled thus far.
I can assure you that this is not the type of service that we pride ourselves in and this will be addressed internally. As discussed I will monitor the progress of your shipment and keep you updated until this has been fully resolved.
Kind Regards
Nosicelo Manentsa
Customer Care Executive