2 weeks of misery

After two weeks of constant calls and e-mails I still do not have the shipment! This parcel has been stopped twice. The second time I was issued a letter of intent - only to then find out that DHL has cleared this parcel under a different company's import code! Now I need to supposedly pay a R3000-00 fine for DHL's incompetence. Regardless, they are now \looking into"the matter....have been doing so since Thursday last week. I wrote a complaint last week as well and I am still waiting for someone to actually make contact with me"