AP
Arnold P
1 reviews | Active since Nov 2019
21 Nov 2019, 12:00
2 parcels missing for months
2 parcels "missing".... from Netherlands to Eswatini (Swaziland) The one since July the other since September. Worst is no one can tell us how, what or where... just very sad.
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DHL Express's replyOfficial
21 Nov 2019, 14:06Good day Arnold, Thank you for posting to DHL Express. We apologise if your recent interaction with us has not been as seamless as we would have wanted it to be . This is not the level of service DHL Express aspires to give our clients. It is very disheartening to see how much you struggled to get feedback, I would like to extend my apology on behalf of my colleagues and confirm I will be treating this with the utmost importance. Please can you forward the tracking numbers for the missing shipments - I will be investigating the matter and will raise Claims for both lost parcel. Please find my direct details below should you wish to contact me Regards,Ms Buhle Sekoboane
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
DHL Express's reply21 Nov 2019, 14:06
Official
Good day Arnold, Thank you for posting to DHL Express. We apologise if your recent interaction with us has not been as seamless as we would have wanted it to be . This is not the level of service DHL Express aspires to give our clients. It is very disheartening to see how much you struggled to get feedback, I would like to extend my apology on behalf of my colleagues and confirm I will be treating this with the utmost importance. Please can you forward the tracking numbers for the missing shipments - I will be investigating the matter and will raise Claims for both lost parcel. Please find my direct details below should you wish to contact me Regards,Ms Buhle Sekoboane
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600