JK
Jacques K
1 reviews | Active since Feb 2015
09 Dec 2015, 21:33
2 months after payment, still no delivery
After payment have been made for import taxes etc, 2 months ago, we still have not yet received our goods. <br> After requesting a couple of status reports on when delivery will be made, I was notified that we now have extra cost for storage for the past 2 months and delivery can not happen until payment has been made.
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DHL Express's replyOfficial
10 Dec 2015, 10:21Hello jacqueskas,
Please accept our apologies for the inconvenience and delay caused.
Your query has been escalated to the imports manager for urgent attention, please kindly refer to the email provided above for further communication.
Regards,
Akhona Mvuza
Customer Care Executive Office
Please accept our apologies for the inconvenience and delay caused.
Your query has been escalated to the imports manager for urgent attention, please kindly refer to the email provided above for further communication.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express's reply10 Dec 2015, 10:21
Official
Hello jacqueskas,
Please accept our apologies for the inconvenience and delay caused.
Your query has been escalated to the imports manager for urgent attention, please kindly refer to the email provided above for further communication.
Regards,
Akhona Mvuza
Customer Care Executive Office
Please accept our apologies for the inconvenience and delay caused.
Your query has been escalated to the imports manager for urgent attention, please kindly refer to the email provided above for further communication.
Regards,
Akhona Mvuza
Customer Care Executive Office