10 working days to courier documents!!

Hello<br> <br> I sent documents via Postnet La Lucia Mall in Durban on the 28th January to Queensland in Australia.<br> <br> I was advised that it would take 3 to 4 working days for delivery.<br> <br> Today is the 10th working day and the managers Lucracia Olifant and Tsholofelo Motautona cannot give me any feedback!!<br> <br> They have advised that it would be given to a 3rd party as DHL don't do deliveries to the address i send the documents to, but not one person has contacted me to advise me of this!!!<br> <br> I am extremely irate and have demanded a refund of my R 500.00 that i paid for this to be done, but my BIGGEST problem is the fact that i still cannot get any feedback on when my documents will be delivered!<br> <br> I have confirmed with the intended recipient and they haven't received anything!<br> <br> I need feedback before C.O.B today or i am taking this to the media!<br>