1 star to generous

If I could give less than one star I would. In the past dhl have been great. However, it seems that when you are not importing but sending something to be repaired/fixed, their service no longer works. I sent my parcel out of Thursday 12th afternoon. It has been sitting since 5am Friday 13th, "Shipment is on hold", so pretty much more than 3 days. And nothing has changed. I wasted close to R100 of airtime, on Friday speaking to one operator to the next that knows less than the person I spoke to before. Phoned one at 8am, 12am, 3pm. All had no real care about resolving the issue, just trying to say whatever they can to get you off the phone. Then at 6pm receive a email from export controller manager that the reason my my Shipment is on hold is because they need coloured photos of the item. Which is probably one of the most bizarre excuses I have heard of, luckily I did take pics before I sent it, which I did also send to the lady at the dhl service point near St. Stithians prior to sending it. Well I sent it to the Export Channel Controller 10mins after being asked for the photos. Well it's Monday now and nothing has changed. Really shocking service, and have an item that needs to get overseas urgently, which the dhl export department doesn't seem to understand or care about. Plus this has showed me the level of communication between dhl employees is also poor.