CA
Conrad A
1 reviews | Active since Oct 2020
08 Oct 2020, 11:33
1 month Delayed Academic Parcel still not Delivered (DHL Cairo, Egypt ???)
hellopeter, I am concern regarding my previous complaint. The parcel has been received by the consignee in Cairo, Egypt. The DHL in Cairo said the consignee has to submit all permit. But the consignee did submit the permits she obtained from the University only to find out that it was lost by DHL in Cairo. This is unprofessional and the parcel (Academic Research) has been with costumes for 1 month. The DHL in Cairo said they contacted the consignee, they are lying. Infact, the consignee kept contacting DHL. Please can this be resolved asap?
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DHL Express's replyOfficial
08 Oct 2020, 15:57Dear Conrad,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole
DHL Express's reply08 Oct 2020, 15:57
Official
Dear Conrad,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole