SI
Samantha I

1 reviews | Active since Jun 2020

08 Sept 2020, 08:56

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I was expecting a package yesterday, I did not receive the package as there are two items where an invoice is required. These items were bought from a flea market so there is no invoice, we sent as much information as we could on the items. What makes me upset is that DHL only tried to phone me once to discuss with me - no follow-up call nothing. I missed the call. Yet on the tracking, the date Monday still displayed. Now I am waiting for confirmation all is in order. Crossing fingers that I get my package tomorrow as I doubt it will be today.

0
Replies (1)
DHL Express
DHL Express's reply08 Sept 2020, 09:22
Official
Dear Samantha
 I trust this mail finds you well and safe. 
 Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
 Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. 
 Thank you. 
 Kind Regards,
On behalf of the MD office.Busisiwe Sithole