RL
Rheinhard L

1 reviews | Active since Nov 2021

15 Jul 2025, 09:36

0 customer care.

Absolutely useless with package delivery.

The driver stated he attempted calls multiple times which he did not.

The call centre agents promised follow ups and updates regarding the delivery, which was never recieved.

Up to now, my package is somewhere with a driver that obviously cannot be bothered.

I even offered to pick the package up myself to which the reply was “no Sir we promise it will be there within 30minutes”

0 stars for sure would not reccomend to use this company at any stage.

The service adviser whose name i got was Kolelani and the driver Mathumi or something.

0
Replies (1)
DHL Express
DHL Express's reply15 Jul 2025, 13:10
Official
Dear Rheinhard

We appreciate your bringing this issue to our attention. Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.

Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa