DHgate dispute process is a on sided affair

As so many of us, DHgate dispute process is a joke, never received my goods, send proof that goods have been lost by courier, Lady by the name of Su Hong last email: *******, I have sent proof of email from UPS, now they receive My money and UPS claim, they *****'s! No wonder Trump has an issue, LOL Dear ******XX, Regarding your claim of ***, we tracked the parcel and noticed that the parcel was held by your country's customs office and need you to pay the tax. We’ve trying to contact you since Sep.5, hope you cooperate to clear the parcel. Up to now, the parcel is still in your country custom. According DHgate Dispute Policy, we will have to close this case now. Sincerely hope you can understand this. Please contact custom asap to get your parcel. Sincerely, DHgate Resolution Center