Victim of impatience

Someone broke in to my car while it was parked at the hospital on the 13/04/2022. I quickly opened a case with the police at Port Elizabeth SAPS who responded very promptly. I called my insurance King Price whom I've been working with for years now with no problems. King price insurance sent my claim as an emergency and I got a call from this company, promptly too.

I paid my excess immediately because I wanted my car fixed promptly too, I had no money for such, but I made available as it was an emergency.

I called my insurance company and informed them that this company will not fix my car window as it can only be ordered and retrieved in 21 working days.

I demanded to speak with the manager and he told me there is nothing he can do as it was Jeep that they waiting on.

I told him if it was his family, son/relative he would not just accept this response. He still gave me the same answer. I then said to him if it was a white male, this would be the case.

At this point the manager said he will return my money ( excess) and will return the job back to my insurance and he dropped the call. My problem here is the response, all this manager could have at least done is to call Jeep and tell him that he has a client that has been ****** of his laptop, textbooks and a shattered car window

Its very disappointing to have such people doing such injustice to me while I'm a victim, I'm writing exams in 4 days and I have write a review, make insurance claims and deal with impatient people not willing to assist in a state of crisis