Rude Customer Service (A outsourced company by Discovery Insurance)

Shocking. DGC Glass is outsourced by Discovery, I have to replace my Ranger windscreen, Tuesday (28/05/24) I received a sms that a Denzil tried getting into contact with me for the replacement. I called them back whereby I was treated like a child from the outset and not like a customer. The female answering the phone was so rude and then dropped the call. After spending more than 30 minutes on the phone waiting for a so called "supervisor", it was just a reaction of sorry. Today (Monday 03/06/24) I had to phone and follow up on my booking, whereby Denzil was once again so rude and telling me he does not do the bookings I must just wait (Another almost 30 minutes on the phone) just to be told (And I quote his direct words) "Yes, it is booked. They will phone you, bye". This is really seriously concerning as Discovery Insurance is a high end company and they outsource to such a bad, customer related company.