Level of inconveniencing clients is super high.

On Saturday morning I woke up and found my car left window shattered, I don't know if it was due to freezing temperatures at Volksrust or an attempted break in, I lodged a claim with King Price, and only on Monday morning 26/07/2021 I got a response that DGC glass will come and fix my window. The man called me and told me that they will only recieve the replacement window on Wednesday, on Wednesday I called to make a follow up on the matter, I was told that they will only be getting the glass on Friday because someone didn't process the order with the assumption of that I told them to stop the order. I requested for my phone recording and I responded to their email and asked them to point it out that I said they should stop with the claim, they couldn't, the only thing they could say to me was sorry for the misunderstanding. It is very sad that we are paying for this services with our hard earned money, but these people are inconveniencing us when it time for them to help us and deliver.