SB
Sinoxolo B
1 reviews | Active since Sept 2021
09 Sept 2021, 11:28
*** DIENS!!!!!
This company has been by far the worst!!!! Terrible people I have ever had to work with. Took my car in to replace the windscreen at their Upt branch "Auto Body" and the car comes back with a bonnet that doesn't close.
Their own cameras show that the guy who worked on the car opened the bonnet from outside and not inside. Now they say they are not to blame!!! In this day and age which bonnet gets opened from outside!!!! They ****ed up my latch and now that's another expense for me!!!
Now my cars' bonnet doesn't close anymore and they are arrogant and rude AF!!!
I will never use your service ever again nor will I ever recommend it to anyone!
Helpful (0)
Replies (2)0
Replies (2)
Dgc Glass's replyOfficial
09 Sept 2021, 11:38Dear valued client,
We are disappointed with your review as we always strive to ensure we leave our clients satisfied. We have done an investigation on our end and we have found that your bonnet flew open causing your windscreen to break and your car was at a panel beater for repairs. We were then approved by the insurance company to replace the windscreen. The damage on your bonnet hinges and catch are related to the incident which occurred causing your windscreen to get damaged, we have also forwarded these findings to your insurer and they are in agreement. We suggest that you follow up with them to have the damages sorted out for you.
We trust that you find the above to be in order
KIND REGARDS
DGC GLASS MANAGEMENT
We are disappointed with your review as we always strive to ensure we leave our clients satisfied. We have done an investigation on our end and we have found that your bonnet flew open causing your windscreen to break and your car was at a panel beater for repairs. We were then approved by the insurance company to replace the windscreen. The damage on your bonnet hinges and catch are related to the incident which occurred causing your windscreen to get damaged, we have also forwarded these findings to your insurer and they are in agreement. We suggest that you follow up with them to have the damages sorted out for you.
We trust that you find the above to be in order
KIND REGARDS
DGC GLASS MANAGEMENT
Dgc Glass's reply09 Sept 2021, 11:38
Official
Dear valued client,
We are disappointed with your review as we always strive to ensure we leave our clients satisfied. We have done an investigation on our end and we have found that your bonnet flew open causing your windscreen to break and your car was at a panel beater for repairs. We were then approved by the insurance company to replace the windscreen. The damage on your bonnet hinges and catch are related to the incident which occurred causing your windscreen to get damaged, we have also forwarded these findings to your insurer and they are in agreement. We suggest that you follow up with them to have the damages sorted out for you.
We trust that you find the above to be in order
KIND REGARDS
DGC GLASS MANAGEMENT
We are disappointed with your review as we always strive to ensure we leave our clients satisfied. We have done an investigation on our end and we have found that your bonnet flew open causing your windscreen to break and your car was at a panel beater for repairs. We were then approved by the insurance company to replace the windscreen. The damage on your bonnet hinges and catch are related to the incident which occurred causing your windscreen to get damaged, we have also forwarded these findings to your insurer and they are in agreement. We suggest that you follow up with them to have the damages sorted out for you.
We trust that you find the above to be in order
KIND REGARDS
DGC GLASS MANAGEMENT
SB
Sinoxolo B's updateReviewer Update
09 Sept 2021, 17:16I don't find nothing in order the bonnet flew open because it was not properly closed not because of bonnet not closing. We took it to the panel beaters to get the bonnet fixed before because the windscreen arrived later just for you guys to break it again, even the panelbeater says that you guys ****ed up, and now you are shifting blame then expect me to pay for your mistake.
Send the head office your footage better yet post it so people can see your terrible service.
Send the head office your footage better yet post it so people can see your terrible service.
SB
Sinoxolo B's update09 Sept 2021, 17:16
Reviewer Update
I don't find nothing in order the bonnet flew open because it was not properly closed not because of bonnet not closing. We took it to the panel beaters to get the bonnet fixed before because the windscreen arrived later just for you guys to break it again, even the panelbeater says that you guys ****ed up, and now you are shifting blame then expect me to pay for your mistake.
Send the head office your footage better yet post it so people can see your terrible service.
Send the head office your footage better yet post it so people can see your terrible service.