1 reviews | Active since Jan 2026
Very bad service delivery by DG Store and ASUS
I ordered an ASUS laptop on the 13th of Jan 2026 and made a purchase via banking transfer through Digital Generation. The order is writtten "Processing" and more than 7 business days have gone by. I have not recieved any communication from them even though I sent them the proof of payment. I am extremely devastated because the website states that the deilvery takes 2-5 days. The worse part is even if you reach them on call it just cuts during the conversation. I am still waiting for my delivery impatiently so. I am just left in the dark but they have already received my money. Another setback is I am planning on using it as the new academic starts soon. With this kind of service delivery I wont allow to be left behind in my academics because of you
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you’ve experienced. We fully understand how concerning this situation is, especially given the importance of the device for your academic needs.
Please be assured that your matter has been escalated and is being treated with the utmost urgency. A dedicated agent has been assigned to your case and has committed to providing you with daily updates until the order is fully resolved and delivered.
This experience does not reflect the level of service we aim to provide, and we appreciate you raising it so we can address it properly. Thank you for your patience while we work to bring this matter to a swift conclusion.
Kind regards
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you’ve experienced. We fully understand how concerning this situation is, especially given the importance of the device for your academic needs.
Please be assured that your matter has been escalated and is being treated with the utmost urgency. A dedicated agent has been assigned to your case and has committed to providing you with daily updates until the order is fully resolved and delivered.
This experience does not reflect the level of service we aim to provide, and we appreciate you raising it so we can address it properly. Thank you for your patience while we work to bring this matter to a swift conclusion.
Kind regards