************* - Paid for hardware never received
I am giving one star, solely because my first order with DGStores was completed successfully—although even then, communication was lacking.
On 20 January 2026, I ordered and paid for two refurbished laptops from DGStores. After receiving only an invoice and no further communication, I followed up two weeks later regarding delivery. Once I eventually managed to speak to a call centre agent, I was informed that the items were out of stock and that new stock was expected within a few days.
After another week passed with no communication, I followed up again and was given the same response. I then requested either alternative options or a refund, and the agent advised that she would investigate and get back to me. I am still waiting.
It is now more than a month later, and I have received no communication whatsoever from DGStores. I have made several calls—on 22 February 2026, I waited over 27 minutes in the call centre queue before having to abandon the call. I have also sent emails and submitted multiple “contact me” requests via their website, all without response.
I am extremely disappointed with the lack of customer service and follow-up. Poor communication appears to be a major shortcoming for this company.
Thank you for bringing this to our attention. We sincerely apologise for the frustration caused by the lack of communication on your order, and we regret that we did not meet your expectation in this regard.
Please be assured that this matter has been escalated and addressed internally to prevent a recurrence. We are committed to improving our communication and ensuring you are kept informed every step of the way.
We will continue to keep communication open and provide you with regular updates until your order is fully completed.
Thank you for your patience and for giving us the opportunity to make this right.
Kind regards,
Digital Generation
Thank you for bringing this to our attention. We sincerely apologise for the frustration caused by the lack of communication on your order, and we regret that we did not meet your expectation in this regard.
Please be assured that this matter has been escalated and addressed internally to prevent a recurrence. We are committed to improving our communication and ensuring you are kept informed every step of the way.
We will continue to keep communication open and provide you with regular updates until your order is fully completed.
Thank you for your patience and for giving us the opportunity to make this right.
Kind regards,
Digital Generation
Today is the 5th day after the above reply from DGStores and I have not received any communication. It has been more than a month since my paid order and I have not received the hardware either. All I want is communication to explain next steps or give me an alternative.
Warm Regards,
Marlene
Today is the 5th day after the above reply from DGStores and I have not received any communication. It has been more than a month since my paid order and I have not received the hardware either. All I want is communication to explain next steps or give me an alternative.
Warm Regards,
Marlene