IM
Israel M
1 reviews | Active since May 2025
03 May 2025, 07:56
Online Laptop Purchase
Very disgusting, *********** company. I ordered an ASUS laptop on 29/04/25, then they sent a message saying very soon an agent would call to confirm delivery address, I have not received that phone call nor any other form of communication. I called them, waited on the call for more than an hour with no one picking up. Had I ordered my laptop on Takealot or any other reputable online channels, I would have received it by now, but with these ones, I have no updates, no nothing. I mean they are based in Midrand and I live not far from there, I should be able to receive an online order in not more than 3 days. But here I am, not even knowing what’s going on.
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Replies (1)
Digital Generation / DG Store's replyOfficial
05 May 2025, 10:05Dear Israel, We're truly sorry to hear about your experience and completely understand how disappointing this situation must be. This is not the experience we want any of our customers to have, and we take your feedback very seriously. We’ve been trying to reach you telephonically to resolve this as quickly as possible, but haven’t been able to get through. Please know that your concerns have been noted and we’re committed to making this right. To assist you without further delay, we kindly ask that you send us your order number and preferred contact details at ***, so we can urgently look into this and keep you updated every step of the way. Thank you for your patience, we truly value your support and the opportunity to resolve this. Warmest regards,
Digital Generation
Digital Generation
Digital Generation / DG Store's reply05 May 2025, 10:05
Official
Dear Israel, We're truly sorry to hear about your experience and completely understand how disappointing this situation must be. This is not the experience we want any of our customers to have, and we take your feedback very seriously. We’ve been trying to reach you telephonically to resolve this as quickly as possible, but haven’t been able to get through. Please know that your concerns have been noted and we’re committed to making this right. To assist you without further delay, we kindly ask that you send us your order number and preferred contact details at ***, so we can urgently look into this and keep you updated every step of the way. Thank you for your patience, we truly value your support and the opportunity to resolve this. Warmest regards,
Digital Generation
Digital Generation