DG / Asus South Africa Doesn't Care About YOU

Absolutely disgusting company that represents a world class company Asus.

I ordered a pre-order laptop on the 3rd of March 2025. That they advertised on their Facebook page as I am big fan of ASUS.

On 10th of March, I noticed that Evetech and Takealot have stock of such laptop, yet I have received no confirmation of shipment nothing. I enquire on the 11th when my order will ship. To be told a horrific response of 7-14 days? I ask how is that possible when it's been on preorder and other retailers have it in stock?

They tell me they will get back to me after numerous calls and complaints to be told today on the 12th of March 2024 that actually 'it's 'out of stock' and that now it will take up to 14 days to refund me. I already sold my existing laptop.

So here I am over 40,000 rand out of pocket no laptop, and no way to buy the replacement because DG & ASUS do not care about their direct customers. I have never in my live experienced such a disgusting online ordering experience.

I will let all of my friends know what a joke of a company it is and in fact I will let ASUS Taiwan know as well.