Bad first impression

<p>On the lenovo website this store came up as the only support store for my lenovo yoga tablet. I had a re-boot issue. After struggling to find it we were directed to the main entrance at old Mutual. Just before I made contact with the very friendly technician who told me no problem he'll be able to help me. He'll meet me downstairs. We arrived and reception contacted him to fetch us. We waited. 20 min later I tried to phone again but no luck and went back to reception who contacted him again. He said he was on his way. Then another 10 min later 2 colleagues of him arrived and asked if we had a meeting with him. I rep**** no he just needs to see the tablet troubleshoot and fix it. They then phoned him from reception to come down which he said he would. After a further 5 to 10 min we still waited and told reception we couldn't wait any longer because we had another appointment. She contacted him again and he assured us he was on his way. Needless to say we waited 5 more minutes and then left. This was the worst first impression ever. I'm waiting for a resolution and apology for disrespectingetting our patients and time.</p>