ASUS South Africa & DG Store – A Total Disgrace! Paid in Full, No Laptop, No Accountability!

I purchased a laptop from the ASUS South Africa online store on 20/01/2025, and to this day (12/02/2025, 18 working days later), I am STILL waiting for my order to be delivered.

Their website clearly states delivery within 2 to 5 working days for Johannesburg, yet when I followed up, I was suddenly told that they were "busy distributing to schools" and that my order would take 7 to 14 working days instead. That timeframe has also passed, and I am still no closer to receiving my laptop.

To make matters worse, every time I contact ASUS SA, they refuse to take responsibility, pushing the blame onto their distributor, Digital Generation (DG Store). But when I contact DG Store, all I get is a cycle of excuses, delays, and false promises.

Yesterday, I called DG again and requested to speak to a supervisor. I was told someone would call me back—but, unsurprisingly, nobody did.

This is completely unacceptable. I paid in full, and neither ASUS SA nor DG Store is taking responsibility.

I demand immediate action:

Deliver my laptop NOW as per your advertised timeframe. Or refund me in full—immediately. Potential buyers, beware! ASUS SA and DG Store will take your money, ignore their own delivery promises, and then leave you chasing after them while they pass the blame.

DG – Fix this NOW!