Bad service, attitude and *********** staff

dfp Management (Witbank) took over as corporate body a couple of years ago from Just Letting.

I updated my email address in December 2015 because it changed. Received a couple of updates from them regarding various topics, then never again. I though okay service from them doesn't exist anymore and left it there. Then suddenly I got phone calls from a debtors company saying I owe them money because dfp handed me over for non payment of levies, but I've been paying every month with my reference I got when I bought the property and was able to proof payment to them. They changed banking details in the meantime which I did change on my side some time ago and continued with the same reference because I didn't receive anything else. I was then informed that the reference changed. I immediately rectified it on my banking. The person who was working with the levies was never capable of tracking what payment was made into their account by going back to their records of reference numbers that was previously in use. I ended up being responsible to pay the debtors an amount of R12 000 because of incompetency on dfp side. During this time I had contact with a "lawyer" from dfp who was shifting all the blame on me all the time for everything that happened.

When checking up on my email address, somehow it changed back to my old email address that was not in use and no one can explain it to me.

It's been 6 months since I have tried to fix a number to open the gate via the gatekeeper. Updated it at the security guard and then nothing happened. Spoke to him again an he said contact dfp which I did and nothing happened. I contacted them again a week ago and then just had issue after issue. Asking me what the number is that I want to change. I told them I don't know, but the numbers are 1. ..... and is working 2. ..... and is working 3. ...... must be updated. I was then told the lady at the front desk will let me know how to change it and nothing happened. Then I was told a contractor updates the number and nothing happened. Then I was told they have to complete a form to update the number with the contractor. Then I was told that the lady at the front desk will do the update. She continually asked me what the number is that must change after my instruction was very clear from the start. She then decide by herself that my number must now be changed to the new number I wanted to add. She tried to phone me and I clearly told her that I don't have signal during the day.

Response from her: "At first I asked you what number is it that you want to change and you said you didn't know it. So I decided to change ........... to ........ which was the only number registered in your name. Now all of the sudden you want the number you requested to changed back on the system?"

"I've been requesting to communicate with you telephonically from your first email and yet you didn't even try to make any effort because we could have avoided all this unnecessary drama."

My response: "Don' t go blaming me!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I told you upfront that I don't have signal during the day. You are causing the drama by not doing what I requested. My instruction was clear from the very start!"

I then forward my original email again. The current email also had the numbers on that must be registered just a couple of lines below.

Her attitude stinks! and she does not deserve to work at the front desk and have contact with customers. This is not the way to work with customers and clearly she is not competent to do what is suppose to do.

There is only one security guard at the gate. This does not allow for any patrolling during the day for which we pay our levies for. Not sure if patrolling is happening at night as I have never seen any security guard around my house.

Complex lights doesn't work at all. Even when it is on, most of the lights doesn't work.

Potholes are everywhere.

Electricity boxes are open and some of the doors are broken.

A lot of the houses are in very bad state and a sore eye. Not even saying anything about the embarrassment caused when getting visitors.

Dfp should start stepping up.