Deye inverters

installed a 8 kw deye inverter in april 2025. Two months later a red screen reflect on system. As for this i was mot able to do any touch screens for settings. As i was promised that Deye company are the best and return policy is immediate if any problems. The installer took this inverter to supplier and now it can take up to 21 days. Deye inverter south africa was emailed with no response. Unfortunate for me i resides at town where there is still loadshedding everyday. This have impact on my work. Always reconsider on empty promises