Poor customer service

I went to buy a few items on the 29 April 2020 and I was double debited of which means I paid twice for one item. I went today 13 May 2020 to produce my bank statement as proof that I paid twice for the same item, I was informed that there is no manager available or boss to help me with my problem and I therefore requested that the cashier called them both to inform them about the client complaint, she bluntly told me she can't call them because they will fight with her and you could see that she was terrified of the idea. She then requested that I return later when both her bosses are available, I was extremely flabbergasted by such request because a manager needs to open with the store or have a second in charge of they can't make it on time.

10 am and the store has no manager in place nor a second in command, no proper systems in place for customers complaints and I'm informed I'm not the only one with this problem and I must wait or come back when the manager is there, Not even my details are taken so that the manager can call me and find out what's wrong.

Poor systems in place of there's any and no client retention strategies. This is totally absurd in 20th century that a franchise this big managers do as they please without proper systems for customer care. I cannot begin to express my disappointment at the Dexter's hyper meat in Khumalo Thokoza and the manager Tshenolo being AWOL.

This is bad, can head office fix this!