Devicepros

TOTAL *****

BEWARE – TOTAL ***** This is without question the worst customer service and most dishonest business I have ever encountered. I placed an online order through the Device Pros website (which has since gone offline). I received an automated order confirmation email immediately — and from that point onward, there was absolutely no communication. I phoned the store ***) and spoke to a woman who repeatedly claimed that “the owner will call me back.” This never happened. The following day, I called again and was given the number of a man named Tauurai Mutizwa ***), who also promised to get back to me. He never did. Ten days after placing the order, I finally received a response on their WhatsApp line ***), stating that my order would be dispatched that day. I rep**** requesting a tracking number. No response. I have followed up repeatedly since then — complete silence. On 11 and 13 December, I called the store again. The same woman continued repeating the same excuse: “the owner will get back to you.” When I finally managed to speak to the owner, he claimed the order was delayed because the staff member handling orders was absent. He promised — again — to follow up. He didn’t. I requested a clear ETA and was once more told he would “get back to me.” He never did. On 15 December, I called again and asked to speak directly to the owner. The woman answering the phone was rude, dismissive, and unprofessional. When I made it clear that I no longer accepted the same empty excuses, she hung up the phone on me. This business has taken my money, failed to deliver the product, failed to communicate, and continuously ****. Their behaviour is deceptive, *********, and unacceptable. This is not a legitimate business. It is a dishonest operation that should not be trusted. DO NOT SUPPORT THESE PEOPLE. DO NOT ORDER FROM THEM.