EB
Erica B
1 reviews | Active since Nov 2016
30 Sept 2018, 09:33
Waiting expectantly
My cellphone was sent by my insurance company to Device Doctor for repair of the screen. I received my phone back and it does not charge. The phone has been sent back to them and I am waiting for it's return.
Helpful (0)
Replies (6)0
Replies (6)
Device Doctor's replyOfficial
25 Jul 2019, 09:22Hi Erica, we have just registered with Hello Peter and discovered your post from last year. From our records it appears that this matter was resolved. Please be in touch if this is not the case. Kind regards, Device Doctor
Best regards,
Device Doctor's reply25 Jul 2019, 09:22
Official
Hi Erica, we have just registered with Hello Peter and discovered your post from last year. From our records it appears that this matter was resolved. Please be in touch if this is not the case. Kind regards, Device Doctor
Best regards,
EB
Erica B's updateReviewer Update
25 Jul 2019, 13:10Morning, I did receive the phone back from yourselves. However it was more problematic than before. It started overheating, would crash the whole system and I would have to wipe and reinstall all programs. I did report to my insurance company and in February this year I upgraded my contract and got a new phone. At the end of the day, was disappointed with the repair.
EB
Erica B's update25 Jul 2019, 13:10
Reviewer Update
Morning, I did receive the phone back from yourselves. However it was more problematic than before. It started overheating, would crash the whole system and I would have to wipe and reinstall all programs. I did report to my insurance company and in February this year I upgraded my contract and got a new phone. At the end of the day, was disappointed with the repair.
Device Doctor's replyOfficial
25 Jul 2019, 14:35Hi Erica, I'm sorry to hear that. I don't believe that these problems were brought to our attention by the insurer at the time. We pride ourselves in the work we do and this is not representative of our general standard of work.
Best regards,
Device Doctor's reply25 Jul 2019, 14:35
Official
Hi Erica, I'm sorry to hear that. I don't believe that these problems were brought to our attention by the insurer at the time. We pride ourselves in the work we do and this is not representative of our general standard of work.
Best regards,
Device Doctor's replyOfficial
25 Jul 2019, 14:41Now that I am aware of the matter, even though you have replaced the device, if you still have it, may I suggest that we make arrangements to look at it again in order to resolve the problems you experienced. You could then still use it as a spare phone.
Best regards,
Device Doctor's reply25 Jul 2019, 14:41
Official
Now that I am aware of the matter, even though you have replaced the device, if you still have it, may I suggest that we make arrangements to look at it again in order to resolve the problems you experienced. You could then still use it as a spare phone.
Best regards,
Device Doctor's replyOfficial
25 Jul 2019, 14:41Kindly call our general number ***, ask for me and I will make the necessary arrangements.
Best regards,
Device Doctor's reply25 Jul 2019, 14:41
Official
Kindly call our general number ***, ask for me and I will make the necessary arrangements.
Best regards,
EB
Erica B's updateReviewer Update
09 Apr 2021, 17:01Apologies, I did not see your replies until today. Was quite a while back, I don't even remember what we did with the phone. Thank you for your reply, concern and kind offer. Wishing you well with your business in future endeavours.
EB
Erica B's update09 Apr 2021, 17:01
Reviewer Update
Apologies, I did not see your replies until today. Was quite a while back, I don't even remember what we did with the phone. Thank you for your reply, concern and kind offer. Wishing you well with your business in future endeavours.