1 reviews | Active since Dec 2016
Worst stay ever
<p>Did not enjoy it and will not recommend!!</p> <p>Firstly: Room was not ready at check in time 14:00 (45 minutes later room was ready) in between dirty bedding was put on by mistake and had to be changed.</p> <p>Secondly: Electricity tripped 3 times while getting ready to attend a wedding - excuse was "due to full capacity, we need to understand that this can happen, because everybody has to get ready" Well sorry but I do not understand how you can advertise youself as a 4* venue, with full wedding capabilities and that you know guests will book accommodation to get ready for a wedding, using hairdryers, etc. so this excuse is not acceptable!</p> <p>Thirdly: when i got to my room in the morning hours electricity was on, during the evening it went off, it was outside office hours so i left it and when i woke up it was still off, phoning reception and explaining that the electricity was off again, same excuse came up "we need to understand guests are getting ready" - unacceptable</p> <p>DO NOT advertise yourself as a 4* facility if you cannot comply with the requirements. You need to cater for the service you advertise...</p> <p> </p>
I would like to thank DESTINY LODGE - they did respond to me personally and we are dealing with the matter. - Zantelle1
I would like to thank DESTINY LODGE - they did respond to me personally and we are dealing with the matter. - Zantelle1
After i was promisd a repayment, no repayment was done. i asked a few times when payment will be done and if i can get a proof of payment! after a few email, and she answered on a few of them we will make your payment with the rest of the payments, i asked once more, can she give me a date on when payments will be done , i got a return saying the following
"It is the first time this last week I am in the office – it seems to me You do this bad reviews to get refunds ??? as You never stop asking for money!!!!!!!!
I will do the refund for a part of your stay when I do my payments!!!! it is really bad taste to carry on like this!"
and this was from the manager! last week friday i sent an email, saying that i did not receive the so called payment and that customer service is clearly not a very high priority. super dissapointed in this venue and even more in the management
After i was promisd a repayment, no repayment was done. i asked a few times when payment will be done and if i can get a proof of payment! after a few email, and she answered on a few of them we will make your payment with the rest of the payments, i asked once more, can she give me a date on when payments will be done , i got a return saying the following
"It is the first time this last week I am in the office – it seems to me You do this bad reviews to get refunds ??? as You never stop asking for money!!!!!!!!
I will do the refund for a part of your stay when I do my payments!!!! it is really bad taste to carry on like this!"
and this was from the manager! last week friday i sent an email, saying that i did not receive the so called payment and that customer service is clearly not a very high priority. super dissapointed in this venue and even more in the management