Poor service and lack of accountability

Poor service, do not waste your money. Johnson and staff were requested to upholster a 3 seater couch and create a 2 seater couch with a similar design in structure. We offered specifications and clarified these specifications in store. A 60% deposit was paid. They still did not do it according to the request instead added features that were not asked for and totally ignored the request for cushioning. When asked if this could be redone and corrected he refused saying that there is no chance. After debate they finally redone the couch according to proper specifications. He now insists on additional payment despite errors being on their part. He sits with a full payment from the intial quote to date, I have all the proof of payments made and he refuses to deliver the paid for couches and take accountability. He hangs up the phone and insists we must come to the store forcing us to take another risk coming into the store in the middle of a pandemic while he has full payment. We are now put into a position where the matter needs to be escalated legally. Terrible service, and total lack of accountability.