sS
siphelel S
1 reviews | Active since Mar 2017
30 Jun 2022, 20:26
Terrible online service
I placed an order online, first their website had issues and I couldn't pay. The following day I managed to make a payment. It's been almost a week and a half since I made the payment but have not received my products. I'm had to reach out to them... I was told of 3 - 5 days delivery... These days have gone by and now I'm told of delays at their warehouse. These products are not cheap I would expect better service. I've purchased from them in the past and do not plan to do so again.
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Dermalogica's replyOfficial
30 Jun 2022, 23:06Dear Siphelele,
Sincere apologies from our side, our transition to our new site came with some challenges which resulted in delays in orders being shipped out (in conjunction with increased orders numbers over payday period). Your parcel should reach you on Monday with RAM and we will also be sending you a little gift to apologise for the bad experience, this is not how we want our valued customers to feel and have since rectified the issues we experienced in the past week.
Thank you and kind regards
dermalogica SA
Sincere apologies from our side, our transition to our new site came with some challenges which resulted in delays in orders being shipped out (in conjunction with increased orders numbers over payday period). Your parcel should reach you on Monday with RAM and we will also be sending you a little gift to apologise for the bad experience, this is not how we want our valued customers to feel and have since rectified the issues we experienced in the past week.
Thank you and kind regards
dermalogica SA
Dermalogica's reply30 Jun 2022, 23:06
Official
Dear Siphelele,
Sincere apologies from our side, our transition to our new site came with some challenges which resulted in delays in orders being shipped out (in conjunction with increased orders numbers over payday period). Your parcel should reach you on Monday with RAM and we will also be sending you a little gift to apologise for the bad experience, this is not how we want our valued customers to feel and have since rectified the issues we experienced in the past week.
Thank you and kind regards
dermalogica SA
Sincere apologies from our side, our transition to our new site came with some challenges which resulted in delays in orders being shipped out (in conjunction with increased orders numbers over payday period). Your parcel should reach you on Monday with RAM and we will also be sending you a little gift to apologise for the bad experience, this is not how we want our valued customers to feel and have since rectified the issues we experienced in the past week.
Thank you and kind regards
dermalogica SA