NV
Nicole V
1 reviews | Active since Jun 2020
29 Nov 2022, 09:05
Horrible
Went into the sandton branch on Saturday to have the normal facial which I had the last time. 30min which took 10min. Completely rushed through out the process. I explained her everything that she needed to know about my skin. By the afternoon my skin was reacting. Completely red. R400 waste of time and down the drain. I would like a full refund for the treatment had it was a waste of time. Service and attuide sucks.
Helpful (0)
Replies (4)0
Replies (4)
Dermalogica's replyOfficial
30 Nov 2022, 15:10Dear Nicole
We have been trying to get hold of you by email and telephone a few times since Monday evening without any luck. Could you kindly let us know when is a suitable time to phone you to discuss the matter as we would like to resolve the issue asap?
Thank you
Kind regards
Dermalogica
We have been trying to get hold of you by email and telephone a few times since Monday evening without any luck. Could you kindly let us know when is a suitable time to phone you to discuss the matter as we would like to resolve the issue asap?
Thank you
Kind regards
Dermalogica
Dermalogica's reply30 Nov 2022, 15:10
Official
Dear Nicole
We have been trying to get hold of you by email and telephone a few times since Monday evening without any luck. Could you kindly let us know when is a suitable time to phone you to discuss the matter as we would like to resolve the issue asap?
Thank you
Kind regards
Dermalogica
We have been trying to get hold of you by email and telephone a few times since Monday evening without any luck. Could you kindly let us know when is a suitable time to phone you to discuss the matter as we would like to resolve the issue asap?
Thank you
Kind regards
Dermalogica
NV
Nicole V's updateReviewer Update
30 Nov 2022, 15:22Hi There
You have only called yesterday. Can show proof to that. Also there is no email from you guys. So that is lies ! ! You can email me on ***.
Has I am in meetings most of the day
You have only called yesterday. Can show proof to that. Also there is no email from you guys. So that is lies ! ! You can email me on ***.
Has I am in meetings most of the day
NV
Nicole V's update30 Nov 2022, 15:22
Reviewer Update
Hi There
You have only called yesterday. Can show proof to that. Also there is no email from you guys. So that is lies ! ! You can email me on ***.
Has I am in meetings most of the day
You have only called yesterday. Can show proof to that. Also there is no email from you guys. So that is lies ! ! You can email me on ***.
Has I am in meetings most of the day
NV
Nicole V's updateReviewer Update
30 Nov 2022, 15:46You only called yesterday... had no calls from you from Monday as you say. Also there is no emails.. not sure who you have been emailing.
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NV
Nicole V's update30 Nov 2022, 15:46
Reviewer Update
You only called yesterday... had no calls from you from Monday as you say. Also there is no emails.. not sure who you have been emailing.
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Dermalogica's replyOfficial
30 Nov 2022, 16:42Hi Nicole
I rep**** to the ticket you logged with us - will try to add the screenshot here of my replies to you. The address I responded to is *** and phone number ***. I sent replies on Monday 21:36 - 26 minutes after you sent the complaint, Tuesday 11:39 after receiving the Hellopeter complaint and Tuesday 15:01. Justine tried to call you Tuesday at 13:30, Wednesday 15:00 and then got hold of you today around 16:20. Justine informed me that we will be refunding you for the treatment cost. Let us know if we can help with anything else.
Thank you
Dermalogica
I rep**** to the ticket you logged with us - will try to add the screenshot here of my replies to you. The address I responded to is *** and phone number ***. I sent replies on Monday 21:36 - 26 minutes after you sent the complaint, Tuesday 11:39 after receiving the Hellopeter complaint and Tuesday 15:01. Justine tried to call you Tuesday at 13:30, Wednesday 15:00 and then got hold of you today around 16:20. Justine informed me that we will be refunding you for the treatment cost. Let us know if we can help with anything else.
Thank you
Dermalogica
Dermalogica's reply30 Nov 2022, 16:42
Official
Hi Nicole
I rep**** to the ticket you logged with us - will try to add the screenshot here of my replies to you. The address I responded to is *** and phone number ***. I sent replies on Monday 21:36 - 26 minutes after you sent the complaint, Tuesday 11:39 after receiving the Hellopeter complaint and Tuesday 15:01. Justine tried to call you Tuesday at 13:30, Wednesday 15:00 and then got hold of you today around 16:20. Justine informed me that we will be refunding you for the treatment cost. Let us know if we can help with anything else.
Thank you
Dermalogica
I rep**** to the ticket you logged with us - will try to add the screenshot here of my replies to you. The address I responded to is *** and phone number ***. I sent replies on Monday 21:36 - 26 minutes after you sent the complaint, Tuesday 11:39 after receiving the Hellopeter complaint and Tuesday 15:01. Justine tried to call you Tuesday at 13:30, Wednesday 15:00 and then got hold of you today around 16:20. Justine informed me that we will be refunding you for the treatment cost. Let us know if we can help with anything else.
Thank you
Dermalogica