NM
Ntsaki M
1 reviews | Active since Mar 2021
06 Jun 2021, 11:43
Don't use dermalogica's online services
Really not happy with dermalogica's online service, I made an online order after payment gate redirection and my payment was successful I had a bad redirection and my order was not processed. Tried to contact them with no success so decided to fill in their contact form, got a response 2 days later and immediately after they responded they sent an email saying ticket closed without assisting me. Really wouldn't suggest using their online services, really not happy with their service for the amount we pay for their products.?
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Replies (2)
Dermalogica's replyOfficial
06 Jul 2021, 15:40Dear Ntsaki, apologies for only replying to this post now. I was in contact with you on 7 June as your order email confirmation didn't reach you as you entered the wrong email address with your order. Your message to us on the weekend of the 5th didn't reach me before the 7th due to a temporary internal reallocation issue on our ticketing system which I am addressing with the team but rest assure it won't happen again and I apologise for the inconvenience you had with not getting in touch with the customer service team on Saturday and Sunday 5 & 6 June. I see that your parcel reached you on 8 June and I'm hoping that you are enjoying your dermalogica products including the free items you received with your order :-) . I will also contact you via email today.
Regards
dermalogica sa
Regards
dermalogica sa
Dermalogica's reply06 Jul 2021, 15:40
Official
Dear Ntsaki, apologies for only replying to this post now. I was in contact with you on 7 June as your order email confirmation didn't reach you as you entered the wrong email address with your order. Your message to us on the weekend of the 5th didn't reach me before the 7th due to a temporary internal reallocation issue on our ticketing system which I am addressing with the team but rest assure it won't happen again and I apologise for the inconvenience you had with not getting in touch with the customer service team on Saturday and Sunday 5 & 6 June. I see that your parcel reached you on 8 June and I'm hoping that you are enjoying your dermalogica products including the free items you received with your order :-) . I will also contact you via email today.
Regards
dermalogica sa
Regards
dermalogica sa
NM
Ntsaki M's updateReviewer Update
06 Jul 2021, 16:03Good Day
Yes I was assisted and thank you for all your assistance. I wrote this review when I was struggling to get assistance.
I am happy with your products but I still belive your online services could be improved. Your line could at least have an automated voice message to state your operating hours (Helpine, telephonically) so we can know that we should wait for Monday to be assisted or you could even state your helpine hours on your website so we know that we can't get a hold of you over weekends.
Your support team didn't help at all until I called your headoffice, all they did was close the ticket without contacting me to find out what problem I had.
I'm just saying some improvements could be made for online shoppers but other I give your products and store assistance a 10/10
Yes I was assisted and thank you for all your assistance. I wrote this review when I was struggling to get assistance.
I am happy with your products but I still belive your online services could be improved. Your line could at least have an automated voice message to state your operating hours (Helpine, telephonically) so we can know that we should wait for Monday to be assisted or you could even state your helpine hours on your website so we know that we can't get a hold of you over weekends.
Your support team didn't help at all until I called your headoffice, all they did was close the ticket without contacting me to find out what problem I had.
I'm just saying some improvements could be made for online shoppers but other I give your products and store assistance a 10/10
NM
Ntsaki M's update06 Jul 2021, 16:03
Reviewer Update
Good Day
Yes I was assisted and thank you for all your assistance. I wrote this review when I was struggling to get assistance.
I am happy with your products but I still belive your online services could be improved. Your line could at least have an automated voice message to state your operating hours (Helpine, telephonically) so we can know that we should wait for Monday to be assisted or you could even state your helpine hours on your website so we know that we can't get a hold of you over weekends.
Your support team didn't help at all until I called your headoffice, all they did was close the ticket without contacting me to find out what problem I had.
I'm just saying some improvements could be made for online shoppers but other I give your products and store assistance a 10/10
Yes I was assisted and thank you for all your assistance. I wrote this review when I was struggling to get assistance.
I am happy with your products but I still belive your online services could be improved. Your line could at least have an automated voice message to state your operating hours (Helpine, telephonically) so we can know that we should wait for Monday to be assisted or you could even state your helpine hours on your website so we know that we can't get a hold of you over weekends.
Your support team didn't help at all until I called your headoffice, all they did was close the ticket without contacting me to find out what problem I had.
I'm just saying some improvements could be made for online shoppers but other I give your products and store assistance a 10/10