First Time Last Time

We were at the center on Saturday and decided to try Der Zucker Backer for the first time. They are a bit expensive (R29 for a cappuccino), but the menu looked interesting. The cappuccino took a long time to come and was cold. While waiting for our food they brought a dish to the table next to us. They called the waiter back and said the lady ordered chips with it and they gave it with salad. They then told the waiter to cancel their order and left. After waiting a very, very long time the waiter eventually came and told us that they don’t have the smoked salmon needed for my dish. When I asked what now, he said I must tell him. They probably hoped that I will settle for bacon, but not at that price. I asked to see the menu again, but when he went to fetch it, we decided that we are done waiting. When we asked to cancel the order, he said they already started the omelet for the other dish. Were they planning to serve the one dish and let us wait for the other or would the other dish just stand there getting cold? We paid for the cappuccinos and left. The place has a lot of potential, but is badly managed. They don’t even know the basics of serving people: The food must be hot and everybody at the table must get their food at the same time.