Worst experience

This department is the worst ever to deal with after you complain. I complain about a burst meter on Sunday around 14h00 uptil now no one has been assigned. I spoke to several of people also supervisors and got feedback that it hasn't been assigned and they will mark it as urgent HOW URGENT MUST A FAULT BE MARKED IN ORDER FOR SOMEONE TO JUST COME AND CHANGE A METER PLEASE TELL ME.