Unsatisfied Victim unable to be helped

On 26Feb 2021 07:17 I called the Gender Based Violence Command Centre. I spoke to a member named Baratha. I gave her all the information and for approx 12min we spoke but could not get her to assist me. The call cut cause she could not hear me. I do believe this is not a technical issue. I called back and spoke to member 2 Emma, she told me she would relay the message to member 1 to call me back. I did not get any calls. When I called the customer care number *** I spoke to the member for 6min until the call cut again. When I phoned back again I waited for 4min and cut the call myself. Later I received a call from ***, the lady Baratha called explaining she received a message from the customer call Centre to call me. She was adamant and I had to correct her behavior cause what she said was wrong. The call went silent and I waited for about 12min with no one talking and I was placed through to the command Centre again. This time I spoke to a lady named Promise which I requested to speak to the Supervisor. She told me to hold on and I knew something was up. The call again was cut on me. This is unacceptable and degrading for Gender Based Violence Command Centre commissioned to assist victims and these ladies had no respect or sincerity or service etiquette to assist me. I am still a victim and I await your office to correct the situation and help me as your mandate require. I also request that the members that treated me with disrespect to give me an apology but await your response as to what you will do in this regard to the poor service that was rendered. Regards Vernon Myburgh