MOTHERWELL TRAFFIC DEPARTMENT

My brother booked online on the Natis System to test for a driver's license (code 10).

He paid the required amount on time and was provided with a test date (08/05/2023).

He was then telephonically contacted on 08/05/2023 around past 8am to inform him that the driving instructor is not at work and therefore he won't be testing.

This is so unprofessional considering that he paid for the test and was prepared to test and on top of that his learners expires on 09/05/2023. How is he expected to start over paying again for learners then for driving? This is not fair at all considering that the fault is on the traffic department side.

Something needs to be done about this.

You can't have one driving instructor then when he is not available, we must suffer this is not on at all.

On top of that, he took a leave from work. The traffic department is npt doing anything about this. How do they only have one driving instructor then not have a plan when he is not available.