Bad attitude and service from a government official who deals with complaints...what happened to the BATHO PELE PRINCIPLES

08/11/17 I went to write my Learners license and the class constructor gave us a bad attitude.. even the day I came to book the date he also gave people a bad service..after writing a test he marked our papers , all of us passed and didn't tell us that we passed ,he just went outside with a car and told us to que at the reception, though we didn't know for what...I was in a hurry after I finish at the reception the instructor who went out was supposed to sign our learners ...none of his colleagues was willing to call him .. when I asked where can I pay a complaint they told me to the person I'm waiting to sign my document...I noticed that the instructor is a bully as he was using harsh words and his colleagues are also scared of him...he can't be a service provider and yet behaving like that..if he can't serve people with respect I believe he should not be working with people, yet he should be implementing the BATHO PELE PRINCIPLES and handling complaints...