ZERO Communication and NO feedback!!!!

Rather 0 stars is the rating i would like to give for this government entity.

I started my maternity benefits application process on 17 July 2023 and then my claim got rejected and then i called on 26 July and after that and sent all the documents again , where i was told it was escalated, to date no further feedback has been received in this regard.

On 1 October 2023 i started a new application and once again sent all the documents, since then the status has been stuck on sent to assessor

The communication has been absolutely shocking with ZERO on email enquiries and each time i phone the call centre, they keep saying it is escalated.

As someone that is currently only earning half my salary this is not fair if i am entitled to the benefits

PLEASE CAN SOMEONE URGENTLY GET BACK TO ME!!!!!