Worst service - leak of knowledge staff

i claimed for my UIF August already and all paper work was handed over to the the staff in Kempton Park and they said I must wait for 15days and I did still no payment I called their landline no answer yet they give u a direct number , called the call center which is very unprofessional for people that works for the government no wonder the unemployment rate is so high in this country anyways their system stays off yet they sent me an email requesting for my paper work again which I did send and got a confirmation that they received it but when I call the agents cannot see it on the system and says I must go back to Kempton Park so that they can assist me so tell me why the hell does the UIF have a call center if those ppl cannot assist??