WORST SERVICE EVER!!

The service that I have received through the customer service of department of labor is APPALLING!!!! I processed my claim a week before I gave birth in February and am still struggling to get someone to provide me with a solid update without sending me back and forth, looking for more documents. I have been sent from pillar to post and its been nearly months since i submitted my application and am still awaiting an outcome that makes sense.

The service is disgusting! I have a newborn with absolutely no income and it doesn't seem as though the consultants have any compassion with these types of cases. I am unable to provide for my child during this time due to the negligence and utter unwillingness to assist by the consultants in that office. Today I was informed that I will need to be terminated before I am able to benefit from any maternity benefits supp**** by the government. It's bad enough that I have no income, and now they want me to be unemployed too? What the actual ****! I've never heard of this before! Timeframes provided are all different for the same thing and nobody knows what they're doing over there.

I would like to understand why I need to be unemployed before I can have a successful maternity leave claim!? This makes no damn sense! I spoke with a consultant by the name of Modiegi, who gave me this information.