Worst service

have called in since the the beginning of Jan 2024 and my claimd hasn't been paid due to agents giving me incorrect info everytime. My claim was sent to a Clam Assessor only on the13 Feb 2024. I need my payment to be done because its not my fault that the agents didnt give me incorrect info all the time. The agents has dropped the calls on me evertime I ask them a question regarding my payment.