Worst experience ever

This is the worst experience that I had. So 1stly, when my contract was terminated in 2021 I app**** for UIF, which was approved, and also explained to me that I could only claim for the last 4 years of employment.. Which I understood.

Later in 2024, I needed to apply again, because my contract ended, I went to apply and was told to come back in 2 weeks time, I went back in 2 weeks time.. They told me to resubmit, I resubmit, they told me to come back in 2 weeks time as there has been an overpayment, I go back, to sign, a month went by and I got no payment. I went to the department in Plein street, November to find out why I didn't receive any payment, I get told that I already received a payment and to go to the back to speak to someone in payments, I spoke to this old man and I was so polite to him, only for him to tell me that there has been an over payment.. I owe the labor department money because the time that I received uif, I was not supposed to receive it, and he was so rude told me that he can't help me and that I need to go elsewhere, where was I supposed to go? Anyways I emailed the labor department in January and was told that the reason for termination has changed from contract expired to resigned, and was advised that a correction needed to be done.

I immediately emailed my previous company who confirmed that they did not change anything and provided me with my documents to resubmit my claim again. My claim was escalated, 2021's claim was reassessed and I have been advised that :Payment was captured but unfortunately the full amount has been allocated to the overpayment.

So the payment has set off the overpayment. Which I understood, claim for 2024 was reassessed and I have been advised :Your 2024 claim has been assessed and approved. Payment was made , but take note that the balance of your overpayment will be deducted and balance will be paid out to you.

What overpayment??? If the over payment was due to the termination reason for 2021 changing???

This has caused me so much stress, time and money.

Every time I went to the labor department, I would speak to people, people who are struggling, and because of the system that is being used, people needs to continously come back to either resubmit, or follow up or sign for payment. It's unfair.

All I wanted was to receive the amount that was due to me.. That's all.

I will not leave this like this, I will take this further if I need to, but this is not on, it's unfair, really unfair