worst experience

I have had the worst experience at department of labour call center and also online. I submitted my UIF claims last year November and till this day my claim has not been captured correctly even though all my documents has been submitted as requested . I keep hearing the same story wait 35 working days then when i call after my 35 working days i get told to yet wait another 35 working days like *** man , you people employ guys that cant do their job right the first time around ! yet if its them that work for the organization that is on maternity leave then their applications gets processed within days , here i have to struggle to come by to support my child because of your neglections that you cannot do you jobs right! no im sorry this is not fair at all i want someone in the head of department to contact me WRT this issue.

I have never received any feedback. I have never received a single reference number to refer to for all these queries that I have been making. This is really frustrating for an unemployed person to be spending my last cent on calls and traveling to the labour center.