Worse service I received far yet

I am disappointed and appalled by the service that I have received so far with regards to the way my UIF claim has been handled.

I submitted my online application for UIF on the 7th of July 2021 and to date all I have been getting is excuses and empty promises. Every time I call your Call Centre I get different and conflicting information and I’m seriously starting to believe that none of the agents I have dealt with thus far knows what they doing. I say this because as much as they cannot assist none of them are willing to even direct me to a supervisor or an administration person that I can speak to.

As far as I know the on line service should be the easiest and most efficient way of handling queries but this sadly is not the case with UIF. When I call I am made to hold on for more than an hour and after that the phone just gets dropped in my ear and if I am lucky to find an agent then they give me the same story which I am so sick of hearing already and that is that there are forms outstanding or the forms are at claims department and my favorite is that it will be escalated and that I should expect an e-mail.

I was told by Zandile one of your agents that it takes 7 to 9 working days and 3 months later I am still waiting for feedback. Up until yesterday (20.09.2021) I was still told by one of the agents that he will send me an e-mail or call me personally and guess what I am still waiting.

I have submitted all my forms, and on Thursday (16.09.2021) I was told that there was still one U19 and salary schedule for 2017 outstanding and I sent this through immediately after the call. I found that request rather strange because this was told to me 3 months down the line and after numerous calls to the UIF offices but nonetheless I sent it through and once again I have had no response.

I attach all the correspondence that I have thus far sent to your offices so I don’t think you can blame me if I am now at a point of frustration because never have I received such unprofessional service.

I think that this has gone on for far too long so I’m hoping that someone will take the time to at least look at this e-mail and provide me with professional and correct feedback.