We all pay uif... can supervisors offer efficient service

Went to Orlando West labour department and received the worst service from the supervisor himself. He told that him assisting me was not his job as the people who are supposed to assist me are on leave. I did not received my red payment and he said that my case was cancelled but he does not know why. He made complete another ui4 form. I decided to follow on my side as it had been over a month of non payment. Spoke to the supervisor again who told me that I came late ( around 2pm) I should come the next day in the morning and he will be able to call someone in town. I did that and when I came the next day he told the security last to tell me that they are not answering their phone's I should go home. I explain to the guard that I can't take that explanation after driving so long and waking up early only to be told that. I then request to speak to him face to face. After a wait he allows me in... with no greeting he says to me "what is that he must do since this person is not answering their phone". I ask if the no other people who can help as there are other branches and he says no. I decide to say I can go to where they are not answering their phone who do I ask to speak too and he advises that do not deal with the public... after a few questions about near branches he says I can go to Maponya mall.... again I have to ask what do I do there or who do I ask for. He was so rude to a point that he told me that any of my concerns are non of his business.. I was so torn... he saw my eyes were wet and he did not give a damn.