Very discouraging

I have never imagined that UIF was so far behind in all areas from the long wait in lines to the payment received if ever. Service terminated due to Covid 19 in July and today is September 24 with no word or SMS for UIF. I have tried on numerous occasions to call but to no avail. Nobody answers the phones at the Pinetown branch. The guard removed my identity document while I was in line and returned with a stick on the back of my identity saying they will send me a SMS or email. What a joke from July until today I have received not a cent. The line have absolutely not distancing with no croud control. Where do I go from here ?