Very disappointed with the service

I'm very disappointed with the service I'm receiving on my online application, I app**** on the 5th of April 2023 and received an sms that all documents were received and my claim is processed. On the the 6th of April I received another sms that my claim is sent to an assessor before payment can be done. On the 13th I received another small that my claim is parked as a medical certificate is outstanding but I sent it on the day I was claiming, I did not complain I went sent another one and also uploaded it on the website, however status of my claim was still the same. I phoned the call center and I spoke to Andiswa who told me there's other outstanding documents of which I was never informed of, requested to speak to a supervisor regarding this and she informed me that Keabetswe ( Supervisor) will call me in a few minutes but she did not phone me. I phoned again and spoke to Amogelang who informed me that I must send my ID copy, child's birth certificate and the medical certificate and I sent them. Today I spoke to Khosi who informed me there is no feedback as the status hasn't changed, I requested to speak to the assessor and she told me they don't transfer calls to assessors.