Very bad service in masonic Grove in Durban

I have receive a bad service from the department of labour in masonic Grove in Durban staff have a bad attitude waited from 4.30 am and when there about to serve me at 14.40 there were offline don't have a printer don't have a scanner submitted my documents in July in pinetown branch told by management in pinetown that we can go to durba as well but their attitude it's horrible especially ladies that work in the room where people are signing for their payment their attitude is horrible ask them why they can't help they said they don't have equipment to update my documents imagine waited from the morning and go back home without a help their problem they undermine us as unemployment people how can they don't have a toner for 3days for so many months waiting for the money still can't get help that department of labour staff need to change their attitude they called each other to check the system the words that are coming from their mouth it's shows that they undermine us as unemployment people