Utterly disappointed

<p>Having been in contact with uFiling since 21 January - retrenched December 2015 - I have walked into walls of total apathy constantly. </p> <p>My first response from them was on 31 March - a month and 10 days later! - whereas their online SLA states 48hours... This mail was to inform me that I haven't made UIF contributions for the past 8years whilst at my ex-employer. I responded with supporting do***entation as proof of my contributions over the said period as well as SARS do***ents confirming my ex-employer as registered with UIF. No response received.</p> <p>On 25 April I received an email from them as though it is the first response - which would make this 3months for a single reply... - stating the same. I again responded attaching the correspondence to date, including my attempts at follow-up emails.</p> <p>A couple of days thereafter I receive a mail to rate their service 'seeing that my query has been resolved'!!!</p> <p>I completed the survey as an attempt to draw focus on the opposite being true and to log a complaint simultaneously; no response either.</p> <p>Having tried to phone the Call Centre on a couple of occasions too, that is another dead end.</p> <p>As a single mother truly in need of financial assistance who has conformed to UIF policies for many years, I am left utterly disgusted in their governance and wondering whether this is a ploy not to pay what is rightfully owed or does it boil down to a government department uninterested in the wellbeing of it's citizens. This makes me realize why my positive outlook on our country is met by frowns from rich and poor, young and old...</p> <p> </p> <p> </p>