Useless government department

I submitted for continuation of my benefits on the 24th of august . The last payment I received was the 29th of July . Until today I’ve received no funds and it’s been just over 2 months since I last received funds . I’ve gone to the UIF office In goodwood but the staff is so useless . No one is allowed in side the office due to COVID so everyone’s standing outside on the pavements .the staff don’t assist you when you try to ask them questions . I’ve been calling the call centre for weeks now and every day after waiting over and hour for a answer ,the agent just gives a different excuse to the previous agents I’ve spoken to . I understand that many people lost their jobs due to COVID but honestly the service the UIF has given is pathetic .