Useless call centers, useless leaders, useless staff

UIF Claims the most useless bunch of useless employees a lot of people are looking for jobs out even worse the call center staff and its useless teamleaders who have no idea of what they wake up for n what to do in the office. I app**** for maternity benefit of which I have not been paid that was in December now we are in March n still nothing. Its escalations after escalations n nothing is happening. No follow up smses nothing no communication whatsoever one useless call center team leader o have been leasing with is *** he is the most pathetic leader including his department or call center I will escalating this complaint to the minister thats if he is useful. How I wish they never take money from our salaries.