Urgent Follow-Up: UIF Application Submitted in May 2025

I am writing to express my extreme frustration and disappointment with the handling of my mother's UIF application, submitted at Maponnya Mall Labour Department in May 2025. Despite numerous follow-ups and visits to the department, we have encountered unnecessary delays and unhelpful rude staff.

The application process has been marred by inefficiencies, including requests for missing documents and issues with my mother's surname discrepancy on her marriage certificate and ID, which we rectified by certifying the documents. However, on September 8, 2025, my mother was scheduled to sign but was turned away by rude staff who demanded she produce a phone to link her details, despite previous submissions.

I have repeatedly called the UIF call center, only to be transferred between agents without resolution. Visits to the branch have also been unproductive, with staff displaying poor communication skills.

I urge you to expedite my mother's application, ensuring she receives the benefits she's entitled to without further delay. I request that you look into the matter and provide a meaningful response as soon as possible.